The other day I came across a great little article on About.com under “stress management,” called Ten Conflict Resolution Mistakes to Avoid. While it’s fairly brief, it was too good not to share.
These are 10 very common mistakes that people make in daily interactions with family, friends, co-workers and even strangers; the tips in the article are useful in many situations, not just when you’re trying to resolve conflict. Some may actually prevent conflict.
I realize that preventing conflict is taking potential business away from mediators, but hey – I’m just trying to help. 
