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	<title>Innovative Conflict Resolution &#187; Conflict Coaching</title>
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	<description>Mediator and Conflict Coach</description>
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		<title>What can we learn from the Gulf oil spill?</title>
		<link>http://icresolution.com/what-can-we-learn-from-the-gulf-oil-spill/</link>
		<comments>http://icresolution.com/what-can-we-learn-from-the-gulf-oil-spill/#comments</comments>
		<pubDate>Sat, 19 Jun 2010 20:12:58 +0000</pubDate>
		<dc:creator>Alden</dc:creator>
				<category><![CDATA[Conflict Coaching]]></category>
		<category><![CDATA[Mediation]]></category>
		<category><![CDATA[BP]]></category>
		<category><![CDATA[conflict]]></category>
		<category><![CDATA[gulf]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[oil]]></category>
		<category><![CDATA[politics]]></category>
		<category><![CDATA[problem-solving]]></category>
		<category><![CDATA[resolution]]></category>

		<guid isPermaLink="false">http://icresolution.com/?p=395</guid>
		<description><![CDATA[This week has been very interesting, between President Obama&#8217;s comments and Congress &#8220;grilling&#8221; BP CEO Tony Hayward over the Gulf oil disaster.  I don&#8217;t intend to get political here at all, but comment on the situation from a conflict management perspective.  An excellent summary of the situation comes from MSNBC&#8217;s H. Josef Hebert, whose column [...]]]></description>
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		<slash:comments>2</slash:comments>
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		<item>
		<title>How Thinking Styles Affect Communication</title>
		<link>http://icresolution.com/how-thinking-styles-affect-communication/</link>
		<comments>http://icresolution.com/how-thinking-styles-affect-communication/#comments</comments>
		<pubDate>Wed, 26 May 2010 19:17:09 +0000</pubDate>
		<dc:creator>Alden</dc:creator>
				<category><![CDATA[Conflict Coaching]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[conflict]]></category>
		<category><![CDATA[processing]]></category>
		<category><![CDATA[styles]]></category>
		<category><![CDATA[thinking]]></category>

		<guid isPermaLink="false">http://icresolution.com/?p=385</guid>
		<description><![CDATA[Each of us is a unique individual, with differences in background, education, religion, and so on, that impact how we communicate. As good communicators, we do our best to make the information accessible to the other person so they can interpret it as close to our intended meaning as possible. The proper exchange of information [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<item>
		<title>The Cost of Undetected Conflict</title>
		<link>http://icresolution.com/the-cost-of-conflict/</link>
		<comments>http://icresolution.com/the-cost-of-conflict/#comments</comments>
		<pubDate>Tue, 27 Apr 2010 01:49:28 +0000</pubDate>
		<dc:creator>Alden</dc:creator>
				<category><![CDATA[Conflict Coaching]]></category>
		<category><![CDATA[benefits]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[conflict]]></category>
		<category><![CDATA[costs]]></category>
		<category><![CDATA[disagreement]]></category>
		<category><![CDATA[frustration]]></category>
		<category><![CDATA[hidden]]></category>
		<category><![CDATA[training]]></category>

		<guid isPermaLink="false">http://icresolution.com/?p=369</guid>
		<description><![CDATA[Conflict&#8212;that is, conflict which is unrecognized or ignored&#8212;is costly; in fact, it could be robbing you blind. When many people talk about the costs of conflict, they mention things like lawyers, court costs, and time lost in meetings, and they are right; a rather small court case can involve costs running into six figures, and [...]]]></description>
		<wfw:commentRss>http://icresolution.com/the-cost-of-conflict/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<item>
		<title>Managing Conflict for Church Boards and Committees</title>
		<link>http://icresolution.com/managing-conflict-for-church-boards-and-committees/</link>
		<comments>http://icresolution.com/managing-conflict-for-church-boards-and-committees/#comments</comments>
		<pubDate>Sun, 14 Mar 2010 00:08:39 +0000</pubDate>
		<dc:creator>Alden</dc:creator>
				<category><![CDATA[Churches and other Non-Profit Groups]]></category>
		<category><![CDATA[Conflict Coaching]]></category>
		<category><![CDATA[boards]]></category>
		<category><![CDATA[church]]></category>
		<category><![CDATA[committees]]></category>
		<category><![CDATA[conflict]]></category>
		<category><![CDATA[managing]]></category>

		<guid isPermaLink="false">http://icresolution.com/?p=356</guid>
		<description><![CDATA[The first step in avoiding problem conflicts and building better relationships is to understand that people have very different responses to disagreements, and that some of these conflict styles clash quite dramatically.  Some styles seem to work well together, but in the long run are quite problematic.  If you have to choose between the two [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<item>
		<title>Conflict on Church Boards?  It&#8217;s a good thing!</title>
		<link>http://icresolution.com/conflict-on-church-boards-its-a-good-thing/</link>
		<comments>http://icresolution.com/conflict-on-church-boards-its-a-good-thing/#comments</comments>
		<pubDate>Thu, 18 Feb 2010 00:05:30 +0000</pubDate>
		<dc:creator>Alden</dc:creator>
				<category><![CDATA[Churches and other Non-Profit Groups]]></category>
		<category><![CDATA[Conflict Coaching]]></category>
		<category><![CDATA[boards]]></category>
		<category><![CDATA[church]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[conflict]]></category>

		<guid isPermaLink="false">http://icresolution.com/?p=331</guid>
		<description><![CDATA[In my experience, there are two general categories of church boards:  The first type is essentially democratic; board members are nominated and voted on by the congregation, and they serve for a specified term.  The second is where the members are hand-picked, either by the Pastor or through a process involving the existing board.  I [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<item>
		<title>Obama on the Importance of Conflict</title>
		<link>http://icresolution.com/obama-on-the-importance-of-conflict/</link>
		<comments>http://icresolution.com/obama-on-the-importance-of-conflict/#comments</comments>
		<pubDate>Fri, 29 Jan 2010 22:50:08 +0000</pubDate>
		<dc:creator>Alden</dc:creator>
				<category><![CDATA[Conflict Coaching]]></category>
		<category><![CDATA[conflict]]></category>
		<category><![CDATA[democracy]]></category>
		<category><![CDATA[Kraybill]]></category>
		<category><![CDATA[Obama]]></category>
		<category><![CDATA[President]]></category>
		<category><![CDATA[Republican]]></category>
		<category><![CDATA[speech]]></category>

		<guid isPermaLink="false">http://icresolution.com/?p=334</guid>
		<description><![CDATA[I often write about the benefits of conflict, and how avoiding or resolving conflict may not be as important as benefiting from it.  In looking at conflict, we find that it is not just an unfortunate situation we need to make the best of, but rather, it is essential.  As well-known mediator Ron Kraybill has [...]]]></description>
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		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>How To Mediate an Insurance Claim, Part 2</title>
		<link>http://icresolution.com/how-to-mediate-an-insurance-claim-part-2/</link>
		<comments>http://icresolution.com/how-to-mediate-an-insurance-claim-part-2/#comments</comments>
		<pubDate>Sat, 23 Jan 2010 05:16:43 +0000</pubDate>
		<dc:creator>Alden</dc:creator>
				<category><![CDATA[Conflict Coaching]]></category>
		<category><![CDATA[How to Negotiate an Insurance Claim]]></category>
		<category><![CDATA[Mediation]]></category>
		<category><![CDATA[Negotiation]]></category>
		<category><![CDATA[claims]]></category>
		<category><![CDATA[insurance]]></category>
		<category><![CDATA[mediate]]></category>
		<category><![CDATA[negotiate]]></category>

		<guid isPermaLink="false">http://icresolution.com/?p=322</guid>
		<description><![CDATA[Continuing from here, this post will provide some helpful tips on how to get the best from an insurance claims mediation.  For a very basic introduction to mediation, you can review What Does Mediation Look Like? One of the distinguishing characteristics of an Insurance Claim mediation is that it is a classic David vs. Goliath [...]]]></description>
		<wfw:commentRss>http://icresolution.com/how-to-mediate-an-insurance-claim-part-2/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How To Mediate an Insurance Claim, Part 1</title>
		<link>http://icresolution.com/how-to-mediate-an-insurance-claim-part-1/</link>
		<comments>http://icresolution.com/how-to-mediate-an-insurance-claim-part-1/#comments</comments>
		<pubDate>Thu, 21 Jan 2010 05:58:08 +0000</pubDate>
		<dc:creator>Alden</dc:creator>
				<category><![CDATA[Conflict Coaching]]></category>
		<category><![CDATA[How to Negotiate an Insurance Claim]]></category>
		<category><![CDATA[Mediation]]></category>
		<category><![CDATA[Negotiation]]></category>
		<category><![CDATA[adr]]></category>
		<category><![CDATA[claim]]></category>
		<category><![CDATA[claims]]></category>
		<category><![CDATA[insurance]]></category>
		<category><![CDATA[mediate]]></category>
		<category><![CDATA[negotiate]]></category>
		<category><![CDATA[personal injur]]></category>
		<category><![CDATA[resolution]]></category>

		<guid isPermaLink="false">http://icresolution.com/?p=312</guid>
		<description><![CDATA[To conclude my series, How to Negotiate an Insurance Claim, these last two posts will concentrate on Mediation as a settlement tool.  Insurance claims can, at times, be difficult to resolve for a number of reasons.  There may be honest differences of opinion on liability or the amount of general damages. There may be more [...]]]></description>
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		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>How to Negotiate an Insurance Claim: Tips and Tricks of Claims Negotiation</title>
		<link>http://icresolution.com/how-to-negotiate-an-insurance-claim-tips-and-tricks-of-claims-negotiation/</link>
		<comments>http://icresolution.com/how-to-negotiate-an-insurance-claim-tips-and-tricks-of-claims-negotiation/#comments</comments>
		<pubDate>Fri, 15 Jan 2010 08:30:03 +0000</pubDate>
		<dc:creator>Alden</dc:creator>
				<category><![CDATA[Conflict Coaching]]></category>
		<category><![CDATA[How to Negotiate an Insurance Claim]]></category>
		<category><![CDATA[Negotiation]]></category>
		<category><![CDATA[claim]]></category>
		<category><![CDATA[general damages]]></category>
		<category><![CDATA[insurance]]></category>
		<category><![CDATA[negotiate]]></category>
		<category><![CDATA[personal injury]]></category>

		<guid isPermaLink="false">http://icresolution.com/?p=250</guid>
		<description><![CDATA[Continuing my thoughts on how to negotiate your own personal injury claim, in this post I will provide some practical tips and tricks (actually, more like advice than tricks, but I went with alliteration) in handling and negotiating your own personal injury claim.  Much of what I say here will also be applicable to all [...]]]></description>
		<wfw:commentRss>http://icresolution.com/how-to-negotiate-an-insurance-claim-tips-and-tricks-of-claims-negotiation/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>An element of conflict is a good thing</title>
		<link>http://icresolution.com/an-element-of-conflict-is-a-good-thing/</link>
		<comments>http://icresolution.com/an-element-of-conflict-is-a-good-thing/#comments</comments>
		<pubDate>Mon, 04 Jan 2010 03:20:12 +0000</pubDate>
		<dc:creator>Alden</dc:creator>
				<category><![CDATA[Conflict Coaching]]></category>
		<category><![CDATA[conflict]]></category>
		<category><![CDATA[discussion]]></category>
		<category><![CDATA[harvey]]></category>
		<category><![CDATA[jimmy stewart]]></category>
		<category><![CDATA[positive]]></category>

		<guid isPermaLink="false">http://icresolution.com/?p=213</guid>
		<description><![CDATA[In the 1950 movie Harvey, Jimmy Stewart, playing the main character Elwood P. Dowd, makes the comment &#8220;An element of conflict in any discussion is a very good thing. Shows everybody&#8217;s taking part, and nobody left out. &#8220; What makes the line so humorous is that while it first strikes us as somewhat incongruent, we [...]]]></description>
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		<slash:comments>0</slash:comments>
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